What is your return and exchange policy?
Products can be returned or exchanged within 14 days of receiving the shipment. The goods must be unused, in original condition and packaging – with all tags and documents.
Return costs are borne by the customer.
To start the return or exchange process, send an email to: kontakt@nuvirahome.com with the order number and reason for return.
What are the shipping options and costs?
Within Poland, France and the UK, we offer free standard shipping.
Delivery usually takes 2–5 business days, depending on location. Shipping is carried out via trusted local couriers (delivery Mon.–Sat.).
Express delivery option is currently unavailable.
How long does delivery take?
Total Delivery time is 2–5 business days (Monday – Saturday), including:
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Order processing time: 1–2 business days
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Delivery time: 1–3 business days
Orders placed before 10:00 PM (CET/CEST) are usually processed the same or next business day.
What payment methods do you accept?
We accept the following payment methods:
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BLIK
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Credit and debit cards: Visa, MasterCard, Maestro
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Google Pay
Do you offer discounts or promotions?
Yes, we periodically organize special promotions and discounts.
Subscribe to our newsletter or follow us on social media to stay up to date.
How do I know if the product is available?
Our website shows the current stock status.
If the product is available for purchase – it is in stock. In case of discrepancies, we will inform you immediately.
How to choose the right size?
On each product page, you will find a detailed size chart.
Have doubts? Contact us – we will be happy to help!
Are the products original?
Yes. All our products are new, unused and have the required certificates (e.g., CE) in accordance with EU regulations and Polish law.
Do you offer a warranty or guarantee?
Yes, every customer is entitled to a 2-year warranty on product defects.
For complaints, please contact us within 2 months of discovering the defect:
kontakt@nuvirahome.com – include photos and a description of the problem.
Can I track my order?
Yes. After shipping, you will receive an email with the tracking number, which activates within 24 hours.
What should I do if I receive a damaged or incorrect product?
We apologize for any inconvenience.
Send us an email within 48 hours of receiving the package: kontakt@nuvirahome.com – include the order number, photos, and description of the problem.
We will provide a free exchange or resolve the issue.
Do you offer free shipping?
Yes, all orders within Poland, France and the UK are shipped for free.
Can I cancel my order?
Yes, the order can be canceled within 12 hours of purchase.
After this time, the order may already be in processing or shipping. Only the delivery address can still be changed then.
Contact us as soon as possible: kontakt@nuvirahome.com
Are my payment details secure?
Yes. We use industry-level encryption and security standards. Your data is protected and is not shared with third parties without consent.
Do you have a physical store?
No. We are an online store and do not operate a physical store.
Do you offer gift wrapping or gift cards?
At this time, we do not offer gift wrapping or gift cards.
Contact details
E-mail: kontakt@nuvirahome.com
Address: Espenstraat 5, Langenboom, Noord-Brabant, 5453JX, Netherlands
Legal company name: JV Trade
Company registration number: 89561465
VAT number: NL004421724B68
Contact form: Contact
Customer service: Monday to Friday from 09:00 to 17:00 (GMT+1:00) Central European Time (Europe/Warsaw)
Response time: We respond within 1 business day (Monday to Friday)
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